Contact

How Can We Help Today?

Owned and operated by Open Yard Living, our team is ready to help with orders, product questions, or planning your perfect patio.

We typically respond within 24 hours on business days
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Email
support@openyardliving.com
Within 24 hours
Phone
515-531-0895
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Available during business hours for quick questions
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have not received that email within 3 business days, please contact us and we will look into it.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not quite right with your patio furniture, dining set, or gazebo, please refer to our Return Policy page for full details on how to start a return.

Can I exchange an item for a different style or size?

We are happy to help with exchanges within the 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.

How do I choose the right patio dining set for my space?

Consider the size of your deck or patio and how many people you typically seat. Our product pages include dimensions and seating capacity to help you find the right fit. Feel free to message us with your space measurements and we can offer suggestions.

Are your gazebos and furniture sets built for year-round outdoor use?

Our outdoor furniture and gazebos are designed with weather-resistant materials for real, everyday use across seasons. Each product page details the specific materials and construction so you know exactly what to expect for your climate.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

Select a topic...
Order Status or Tracking
Patio Furniture Questions
Gazebo or Pizza Oven Inquiry
Returns or Exchanges
Shipping and Delivery
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Quick Responses

Our team aims to reply to every email and message within one business day.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.

30-Day Returns

Not the perfect fit for your patio? Our 30-Day Returns policy is backed by a simple, straightforward process.